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Articles
Vol. 23, Issue 3, 2023November 26, 2023 CDT

Should I Stay or Should I Go? From Turning Points to Decision to Quit in a Call Center Environment

Mariano Garrido-López, Brian Schaffer, Hollye Moss,
Voluntary turnoverEmployee RetentionCall CentersTurning PointsCommitment
Copyright Logoccby-sa-4.0 • https://doi.org/10.21818/001c.90584
Photo by Marten Bjork on Unsplash
Journal of Behavioral and Applied...
Garrido-López, Mariano, Brian Schaffer, and Hollye Moss. 2023. “Should I Stay or Should I Go? From Turning Points to Decision to Quit in a Call Center Environment.” Journal of Behavioral and Applied Management 23 (3): 125–37. https:/​/​doi.org/​10.21818/​001c.90584.
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